A note on our handmade toys

All our plush toys are handcrafted with love for your little ones. Because each piece is made by hand, toys from different batches may have slight colour variations — that is the charm of handmade, not a defect. Every product goes through a thorough quality check before it is dispatched.

When we accept a replacement or refund request

We accept replacement or refund requests only when the issue is on our end, that is, if:

• Your order was damaged in transit,
• The product is defective, or
• You received an incorrect product.

How to raise a request

1. Record an unboxing video when you open your package. An unboxing video is required as proof for damaged or incorrect item claims, so please start recording before you open the parcel.
2. Go to our returns portal at pandasbox.in/pages/returns within 7 days of receiving your order.
3. Submit your Order ID along with photographs and the unboxing video of the damaged or incorrect item.
4. Until pickup, keep the product unused and in its original packaging, in the same condition you received it.

Raise a return request

What happens next

• Replacement: we will pick up the product and deliver your replacement free of cost within 7 working days.
• Refund: if you prefer a refund instead, it will be credited to your original mode of payment within 7 working days of the product being picked up. For Cash on Delivery orders, refunds are processed to your bank account.
• Once a refund is processed from our end, your bank may take another 3–5 working days to reflect it in your account or card statement.

Cancelling or changing an order

You can cancel your order any time before it is dispatched, through the Track / Manage Order page on our website. You can also change your delivery address through the same Track / Manage Order page before your order is dispatched. Once an order has been dispatched, it can no longer be cancelled or redirected — but if anything is wrong with it on arrival, our replacement and refund policy above has you covered.

To be eligible, the product must be

• Reported within 7 days of delivery on the returns portal.
• Unused and in the same condition as you received it.
• In its original packaging.
• Damaged in transit, defective, or incorrect — with an unboxing video as proof.

When a request cannot be accepted

• The request is raised more than 7 days after delivery.
• The product has been used, washed, or damaged after delivery, or is not in its original packaging.
• A wrong product was ordered by mistake.
• Change of mind.
• Slight colour variation between batches — a natural feature of handmade toys.

Sound box warranty

If your toy's sound box is not working or has no sound, please file a claim on our warranty portal instead of the returns portal.

• All mantra chanting toys and pillow sound boxes come with a 3-month warranty, which can be extended to 6 months free by registering your product on the warranty portal.
• Storyteller and Mantra books do not currently carry a warranty.

Register / claim warranty