FAQs
FAQs
Can the toys be used by children of all ages?
The toys have been designed specifically for toddlers between age group of 1 to 4. The plush toy package can help children in this age group not only sharpen their sensory skills and motor skills but also help them with their overall cognitive development.
What is the content included in the plush toy package?
The package includes an 11-inch plush toy, a mantra playing sound box and a storage bag.
What is the size of the plush toy?
The plush toys are 8(l)*6(b)*11(h) inches in size.
How do we play the mantras?
1. Open the zipper at the back of the toy.
2. Locate the sound box inside the toy’s pocket. Take out the white strip at its back to activate without pulling out the sound box from the pocket.
3. Close the zipper back.
4. Press the belly of the toy to play the mantras.
5. Each toy comes with its unique set of mantras. There are typically 2-3 mantras in each toy.
Can we replace the batteries of the sound box?
The sound box comes fitted with button cells/AG13/LR 44 which can easily be replaced by unscrewing the cells panel and screwing it back again.
How can I clean the product?
- To clean the plush toy, use a sponge or cloth immersed in cold water with mild soap or detergent, and gently wipe the surface. Allow the toy to air dry.
- You may bucket wash or dry clean the toy if required but remove the sound box before washing.
What forms of payment do you accept?
We accept most major credit cards, including Visa, Mastercard etc. We also accept payment through UPI. We also take COD orders.
How can I contact customer service?
You can contact our customer service team by email at care@pandasbox.in, or by message at 8810402508 (WhatsApp). We are available Monday-Saturday from 10am- 7pm IST.
Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee starting ₹75.You can choose the gift-wrapping option on the product page.
How can I track my order?
Once your order has been shipped, you will receive a tracking link via email or a message. You can use the link to track the progress of your shipment. You can also use order number to track the order on the website’s track order section.
How long will it take for my order to be shipped?
Orders are typically shipped within 1-2 business days of being placed. Delivery time will depend on your location and the shipping method you choose.
Do you offer returns or exchanges?
Yes, we offer returns or exchanges for most items within 7 days of purchase. Some exclusions apply, so please see our returns policy for more information.
Can I make changes to my order after it has been placed?
If you need to make changes to your order, please contact customer service as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.