Every mantra-chanting plush toy plays 2–4 authentic mantras and aartis — press the belly to cycle through them. Some favourites: Baby Krishna plays the Hare Krishna Maha-mantra, Krishna Gayatri, Achyutam Keshavam and the Krishna Aarti; Baby Hanuman plays the first two chaupais of Hanuman Chalisa, Hanuman Gayatri, Om Hum Hanumate and the Hanuman Aarti (the full Chalisa is in My First Book of Mantras); Baby Ganesha plays Vakratunda Mahakaya, Ganesha Gayatri, Ganpati Bappa Morya and the Ganesh Aarti. Deity pillows play the same mantras as that deity's plush toy. You can listen to every mantra before buying at pandasbox.in/pages/mantras.

Storyteller Dadima (Hindi) and Storyteller Grandma (English) are plush toys that tell 5 mythological stories and sing 2 lullabies — press one hand for a story, the other for a lullaby. Grandma is our only English-audio product; everything else is Hindi/Sanskrit. We have three books: My First Book of Mantras (musical — 15 minutes of audio across 10 deities, including the full Hanuman Chalisa), A Pictorial and Coloring Book on Indian Deities (no audio), and My First Book of Aartis (coming soon).

Yes — certified to BIS (India), ASTM (USA) and EN-71 (Europe) standards, made with non-toxic, child-safe fabric. Every toy passes a quality check before dispatch.

Mantra-chanting plush toys and pillows use replaceable AG13/LR44 button cells in the sound box — unzip the toy, take the sound box out, unscrew the small panel and swap the cells. The musical mantra book uses AAA batteries. Storyteller Dadima and Grandma: newer units are rechargeable over USB-C (red light while charging, green when done — a 10–15 minute charge gives well over an hour of playtime); older units use AA batteries.

Open the zipper at the back, find the sound box in the pocket, and pull out the small white protection strip. Close the zipper and press the belly to play. For Dadima/Grandma and the musical book, flip the switch to ON. Long-press the sound box button for loop play (white sound boxes only) — long-press again to exit the loop.

Three quick checks: (1) take the sound box out and press its button directly — stuffing can block it; (2) replace the button cells (weak cells cause sound that stops after a second or two) — or for Dadima/Grandma, charge it first; (3) still silent? Record a short video of the sound box failing outside the toy and file a warranty claim at pandasbox.in/pages/register. Our unboxing video also covers all common fixes.

Surface clean with a soft cloth, mild soap and cold water, then air dry. Remove the sound box before any bucket wash or dry clean. Dadima/Grandma sound boxes are built in — surface clean only.

Standard delivery is 3–7 business days. Express delivery (prepaid orders) is 1–3 business days, with the fee shown at checkout — and if an express order misses its promise, we refund the express fee. Next-day delivery is available in select Delhi-NCR, Mumbai, Bengaluru, Hyderabad and Pune pincodes. Need it today? Find us on Blinkit, Zepto, Swiggy Instamart, BigBasket and Amazon Now in many areas. Orders placed before 12 PM ship the same day.

Free delivery on prepaid orders over ₹500 — plus a 2% prepaid discount at checkout. Cash on Delivery carries a ₹75 charge, waived with split-COD (a small amount paid online, the rest at the door).

Your tracking link arrives on WhatsApp and email 1–2 days after ordering, at dispatch. Larger orders may ship in more than one package, each with its own tracking — so if part of your order arrives first, check the tracking before worrying; the rest is usually on its way.

pandasbox.in serves India (international cards accepted). For delivery abroad, order on pandasbox.co — it ships to most countries. Pay via PayPal. Delivery timelines are about 8–10 days — or find us on Amazon US and Canada.

Yes — any time before dispatch, self-serve at pandasbox.in/pages/track-my-order (verify with your order number and the phone/email used at checkout). Cancellation refunds are initiated within 24–48 hours. Once dispatched, a parcel can't be cancelled or redirected — you can refuse it at the door (prepaid is refunded once it returns to our warehouse) or accept it and use the 7-day return window if anything is wrong.

If a payment is debited but no order is created, the payment gateway auto-refunds it within 24–48 hours — nothing to do on your side. If it hasn't returned after 48 hours, contact us with a payment screenshot showing the transaction/UTR number and we'll make sure it comes back.

Three things, always: a 2% discount on prepaid orders; freebie milestones — above ₹1,499 a free gift worth MRP ₹399, above ₹2,799 one worth MRP ₹899, above ₹3,999 both (you choose the gift at checkout); and loyalty coins — a signup bonus usable on your first order plus 5% of every purchase back as coins.

Yes — minimum 25 pieces, advance payment. Register at pandasbox.org/b2b for wholesale pricing and quotations. Customization with your own branding is available on orders above 1,000 pieces with about a 60-day lead time.

If your order arrives damaged, defective or incorrect, raise a request at pandasbox.in/pages/returns within 7 days of delivery — we'll replace it free or refund you in full, your choice. Please record an unboxing video when you open the parcel (start before you open it) — it's required proof for damage and wrong-item claims. The product should be unused and in its original packaging. Change-of-mind returns aren't free — see the paid exchange below. Slight colour variation between batches is the nature of handmade toys, not a defect.

Yes — a paid exchange for a different product, character or size costs a flat ₹200 plus any price difference, within the same 7 days of delivery. It's fully self-serve at pandasbox.in/pages/exchange: verify with your order number, pay online, and the pickup of the old item and dispatch of the new one happen automatically. If the item you want is out of stock, we ship the exchange as soon as it's available — usually inside 7 days.

Plush-toy and pillow sound boxes carry a 3-month warranty from purchase, extendable to 6 months free by registering at pandasbox.in/pages/register within 30 days (keep your invoice). The warranty is honoured wherever you bought the toy — Amazon, Flipkart, Firstcry, quick-commerce or our website; the registration page reads your purchase invoice. A faulty sound box within warranty is replaced free after you upload a short video of the fault. Physical or water damage isn't covered — but we can arrange a paid replacement sound box: contact customer care, and after verifying your order we'll send a secure payment link for the right box (sound boxes aren't sold openly on the site). Mantra books and Storytellers don't carry a warranty — the 7-day return window covers them.

Prepaid: back to your original payment method — 24–48 hours from our side once approved, plus up to 3–5 business days for your bank. COD: we send a secure Cashfree "Cashgram" payout link on WhatsApp and email — open it, verify with the order's phone number, choose UPI or bank, and the money transfers instantly (bank credit can take a few hours). The link stays valid 7 days and we can re-issue it if it expires. Return refunds are processed once the parcel reaches our warehouse.

You never need to re-book a pickup — when a courier pickup fails, we re-arrange it automatically and your return case stays open. Keep the product packed with its tags, original packaging and the label visible. If the courier's doorstep check refused the parcel, we'll share their note — it usually means the original tags or packaging were missing.

No — that is a scam. Panda's Box never calls to ask for a payment, "registration fee", card number, UPI PIN or OTP to release or speed up a delivery. The only OTP in our process is the one you give the courier at your door at handover. If you get such a call, don't pay and don't share anything — report the number to us on WhatsApp +91 88104 02508. The one genuine money-related link from us is the Cashgram COD-refund link, which sends money to you, never collects it.

WhatsApp or call +91 88104 02508, email care@pandasbox.in, or chat with Nila on the website any time. Our human team is available 10 AM – 6 PM, Monday to Saturday.